Hydraulic Jack Warranty and Refund Policy
U.S. Jack offers returns and warranties for our hydraulic jacks, jack stands, and more to give our customers the confidence they need when making an order. Our dedication to customer satisfaction will ensure a great experience when buying products with us, and, if any unfortunate circumstances occur, our policies are designed to help you still get the great equipment you need from us. See the details outlined below.
If you wish to return a new product within 14 days of purchase, you must first receive a Return Goods Authorization (RGA #) from us and state the reason why you wish to return the product. In addition, there will be a 15% restocking charge and shipping/ freight will be prepaid at your expense. We can only refund shipping/ freight costs if the return is a result of our own error. Please contact us ( via phone, fax, or e-mail) to alert us of your return, request an RGA #, and tell us the reason for your dissatisfaction. Your satisfaction with our products is of the utmost importance to us.
After 14 days of purchase, no product returns will be allowed. No exceptions.
All U.S. Jack manufactured products are warranted for a period of two (2) years against defects in material and workmanship. This warranty is limited to the original consumer purchaser. Warranty does not cover damage due to accident, neglect, misuse, or products that have been altered or modified, or to which attachments not recommended by the manufacturer have been added. Proof of purchase is required and all warranty claims should be submitted directly to U.S. Jack CO. with a receipt, a description of the problem/ issue, along with your name, address, and phone number/ contact information. We will either repair or replace the product, as specified by the terms of this warranty policy.
Please package the merchandise carefully to avoid damage during the return shipment and send it to:
U.S. Jack CO.
Attn: Robert Mulson
1125 Industrial Court
Benton Harbor, MI 49022